Return Policy
Here at R&D Protex, our number one priority is customer service
and customer satisfaction. We offer a 100% customer satisfaction
guarantee.
Return Policy - We offer a 30-day money back guarantee on our
self defense items. If you are not fully satisfied, you may return
your order within 30 days of receipt. We only ask that you follow
our guidelines when doing so. We do not pay for return shipping. Refunds
are contingent upon inspection of item(s) once we receive it. Please
allow 7-10 days for processing returns.
If you need to return an order, please read the following:
Contact us by email
for an RMA (Return Merchandise Authorization) number. Provide
your name, order number, order date, what you would like to return,
daytime telephone number, and reason for return. The RMA number
must be on your return shipping label. If it is not, your
package may be refused and sent back to you. We get samples from
different companies and individuals all the time. If we accept/receive
a package and it does not have an RMA number on the box, it gets
set aside.
Returns must be postmarked within 30 days of delivery date.
All delivery dates are kept on file here at R&D Protex. If you are
unsure of your delivery date, put your tracking number that we
emailed you into the tracking mechanism at www.ups.com
and you can confirm it. Returns accepted and/or received after
30 days will receive an exchange or in store credit only.
Exchanges - We will happily exchange any of our products
that you purchase for any reason. However, if you are exchanging
a product due to wrong product ordered, wrong size, wrong color,
wrong type, etc., or because you are not satisfied with the product,
you will be charged our standard shipping cost of $6.95 for UPS
Ground to have the exchanged product shipped back to you (if you
wish to have upgraded shipping, we can do so, however, you will
be charged for that upgraded shipping cost - visit our shipping
policy for those costs). If a product is being exchanged due
to a manufacturers defect, we will exchange that product for you
and you will NOT be charged for shipping it back to you.
Hidden Cameras - All our hidden nanny cameras are special
order items and are NOT subject to cancellations or returns.
Due to the nature of this product line, returns for hidden nanny
cameras will only be accepted if the camera has a manufacturers
defect, or if it is damaged upon shipment to the customer. In
which case the product will be repaired or replaced, and shipped
back to the customer. All returns must be authorized by R&D Protex
before product(s) is returned. All products must be returned in
the original packaging.
IMPORTANT - The product(s) must
be returned in resaleable condition with
all original packaging, accessories and accompanying literature.
If we receive your product without the accompanying accessories
and documentation, you will not get a refund or in store credit.
If you lost something that goes with your order, you can not return
it.
Videos - Since video tapes can be copied, there will
not be any refunds given for returned videos. If you are not happy
with your video, you may still return it, but you will receive
in store credit only. No refunds on videos.
You are responsible for the cost of shipping the item back to R&D Protex. If you want to return it, you must pay for shipping
the item yourself. If, however, we make a mistake on your order,
we will reimburse you the cost of shipping your order back to
us via Ground or Standard only. No Overnight or Express methods
will be reimbursed. We will reship your order the same way
we shipped it to you initially at no additional charge. This makes
it fair to all concerned.
R&D Protex generously gives free shipping to orders that are $100.00
or more. If we gave you free shipping, this does not mean that
the shipping was free. This just means that we did not charge
you anything for the shipping. The cost of shipping your order
to you, whether you paid for shipping or not, will be deducted
from any refund given. For example, if your order was $64.95 plus
$6.95 shipping, your refund will be the cost of the item which
is $64.95. However, if your order was $112.00, which qualifies
for free shipping, and you return your order for a refund, your
refund amount will be $105.05. ($112.00 minus $6.95 shipping on
most orders).
Please send your return via UPS or FED EX since these methods
are easily trackable. If you prefer to use US Mail, please insure
the package and include delivery confirmation. It is the customers
responsibility to make sure the return gets to R&D PROTEX.
Returns can be sent to:
R & D Protex
ATTN: Returns (RMA Number)
3005 Quillen Chapel RD
Campton, KY 41301 |
R & D PROTEX 